Support Board

How can I activate the deal?

After purchasing you will get a unique activation code in your mailbox. Simply follow the instructions on your email and your deal is activated!

What if I’m not 100% satisfied?

We offer a hassle-free 30-day Money Back Guarantee, just drop us a message and we will make sure to process the refund as soon as possible.

What is Support Board?

Support Board is a customer support and live chat platform powered by artificial intelligence. It allows businesses to automate conversations, manage tickets, and communicate with customers via website chat, WhatsApp, Facebook Messenger, and more—all from one dashboard.

How do I install Support Board on my website?

You can install Support Board by copying the provided JavaScript code snippet and pasting it into your website's HTML, just before the closing `` tag. If you're using platforms like WordPress or Shopify, we offer plugins and integrations for easier setup.

Does Support Board use AI for automated replies?

Yes. Support Board can connect with OpenAI (ChatGPT), or custom bots to automate customer support. You can train the chatbot using your own content and knowledge base.

Can I manage support tickets with Support Board?

Absolutely. Support Board includes a built-in ticketing system where agents can assign, track, and resolve customer inquiries. Keep in mind that tickets and chat conversations are essentially the same in Support Board. The main difference lies in the user interface (UI) used by users to manage tickets.

Which messaging platforms are supported?

Support Board integrates with multiple channels, including:

* WhatsApp
* Facebook Messenger
* Instagram
* Telegram
* Slack
* Email
* Website chat widget

Can I use Support Board to chat with customers on Instagram?

Yes, Support Board supports Instagram messaging. You can connect your Instagram Business account and manage direct messages directly from the Support Board dashboard, just like any other channel. Please note that your Instagram account must be connected to a Facebook Page.

Can I customize the chat widget appearance?

Yes, you can fully customize the widget's colors, icons, positions, and behavior to match your brand. Advanced customization is also possible via CSS and JavaScript.

Is Support Board GDPR-compliant?

Yes. Support Board is built with data privacy in mind and includes features such as consent requests, and the ability to delete user data on request.

How do I connect my OpenAI/ChatGPT API?

To use AI features, you can either enter your OpenAI API key in the settings panel or use our buil-in integration (extra fees apply). You can configure training data, and AI behavior from the admin dashboard.

Can I use Support Board with multiple websites or domains?

By default you must purchase a new license for each domain, but, if you have 2+ websites owned by you and part of the same brand/company, you can use 1 single installation and a single license and show the chat on multiple websites. If instead, the domains are of other clients and/or are related to other brands/companies you need to purchase a new license for each website/domain. If you want to resell Support Board, you need the SaaS or reseller version, please visit https://board.support/saas and https://board.support/resellers for more details.

Are OpenAl usage costs included?

No, OpenAl usage costs are not included with Support Board. You can either connect your own OpenAl API key or purchase credits directly from us to enable chatbot and Al features.

For more details see https://board.support/docs/#cloud-credits